FAQ

In case you were wondering.

Products

What is nano-hydroxyapatite (n-HAp)?

It's the mineral your tooth enamel is mostly made of. Salo is built around it to replenish minerals lost to everyday wear and help strengthen enamel, working with your teeth rather than stripping them.

Is Salo fluoride-free?

Yes. We remineralize with nano-hydroxyapatite instead of fluoride.

What does Salo leave out?

No SLS, no peroxide, no artificial dyes or sweeteners, and no parabens, phthalates, or triclosan. Every omission is deliberate.

Is Salo safe for veneers, crowns, and other dental work?

Yes. Salo is low-abrasion and peroxide-free, formulated with cosmetic and restorative dental work in mind.

Is Salo vegan and cruelty-free?

Yes. Salo is vegan and never tested on animals.

Is Salo safe to use during pregnancy?

Salo is formulated as a gentle cosmetic. As with any product during pregnancy, we recommend checking with your physician or dentist if you have concerns.

Who formulates Salo?

Salo is founded and formulated by Dr. Madelyne Salo, a second-generation cosmetic dentist, to a standard she would use on her own patients.

Where is Salo made?

Salo is made in the USA, in small batches.

Shipping

How long will my order take to arrive?

Orders are typically processed within 1 to 2 business days. Delivery times vary by destination and are shown at checkout.

How much does shipping cost?

Shipping is calculated at checkout based on your destination. Free-shipping thresholds will be confirmed at launch.

Where do you ship?

We currently ship within the United States, with more regions to come.

What shipping options do you offer?

Local pick-up is free at our Salo Manhattan Beach flagship. We also offer standard domestic shipping within the US and express shipping via DHL. Rates and options are shown at checkout.

Orders & Payment

What payment methods do you accept?

All major credit cards and standard digital wallets, processed securely at checkout.

Can I change or cancel my order?

Reach out as soon as possible through our contact page and we'll do our best to update it before it ships.

Returns & Refunds

What is your return policy?

For health and safety reasons, opened oral care products can't be returned. If anything arrives damaged or incorrect, contact us and we'll make it right.

Contact

How do I get in touch?

Email us through our contact page, we're always happy to help.