Shipping policy

Last updated: October 6, 2026

This page explains how we ship. It is part of our Terms of Service.

Where we ship

We currently ship within the United States only, by USPS.

Shipping cost

Shipping is a flat $6.95 per order, shown at checkout. Local pickup at Salo Manhattan Beach is free.

When your order ships

We process and ship orders Monday to Friday, excluding holidays. Orders usually ship within 3 business days; orders placed over the weekend or on a holiday start processing the next business day. During busy periods it can take up to 5 business days, and we will let you know if that happens. We email you a tracking number as soon as your order ships. Tracking can take a few hours to show movement after the label is created.

Most orders arrive 2 to 5 business days after they ship. Delivery times are estimates and are not guaranteed, and we are not responsible for carrier delays.

Local pickup

Choose local pickup at checkout and we will email you when your order is ready to collect from Salo Manhattan Beach, 1151 N Sepulveda Blvd, Manhattan Beach, during the practice’s opening hours. Please bring your order confirmation. Orders not collected within 14 days may be cancelled and refunded.

Subscriptions

Subscription orders renew and ship automatically every 8 weeks, or at the frequency you selected, to the address on your account. Each renewal ships within the same timeframe as any other order.

Address changes

Please check your shipping address at checkout. If you spot a mistake, email us straight away and we will correct it if the order has not shipped. We cannot be responsible for orders delivered to an address entered incorrectly.

Lost or damaged packages

Once your order is with the carrier it is in USPS’s hands, but we will still help. If your tracking shows delivered and you cannot find your package, check with neighbors and your building, then email us within 14 days of the delivery date. If your package is lost in transit or arrives damaged, email us with your order number and a photo where possible. We will work with you on a replacement or a refund, as set out in our Refund Policy.

Contact

Salo (MKA Group LLC), 1151 N Sepulveda Blvd, Manhattan Beach, CA 90266. ken@drsalo.com