Refund policy

Last updated: October 6, 2026

We would rather you love Salo than keep something that is not right for you. This page explains how refunds work. It is part of our Terms of Service. To request a refund, email us at ken@drsalo.com with your order number.

Your first tube

If you are trying Salo for the first time and it is not for you, email us within 30 days of delivery and tell us what did not work. We will refund the tube, even if you have opened it. This applies to one tube on your first order, once per customer and household. We may ask you to return the tube before we refund it; if so, we will send instructions.

Later orders

After your first order, opened products are not refundable, for hygiene reasons. Unopened products can be refunded within 30 days of delivery. We may ask you to return them, and return shipping is at your expense unless the error was ours. We do not offer exchanges.

If you have a reaction

If you experience irritation or any other reaction, stop using the product and email us. We will refund it, opened or not, and we may ask a few questions so we can look into what happened.

Damaged, incorrect or missing items

If your order arrives damaged, we sent the wrong item, or something is missing, email us within 14 days of delivery with your order number and a photo where possible. We will send a replacement at no cost, or refund you if you prefer.

Orders that have not shipped

If you need to cancel an order, email us as soon as possible. If it has not shipped, we will cancel it and refund it in full. If a product you ordered is unavailable, we will refund it. Local pickup orders not collected within 14 days of our ready-for-pickup email may be cancelled and refunded.

Subscriptions

You can skip, pause or cancel your subscription at any time before your next renewal is processed, from your account at drsalo.com or by emailing us. If a renewal has been charged but has not shipped, email us and we will cancel and refund it in full. Renewals that have shipped follow the rules above for later orders, so please skip or cancel before your renewal date rather than after.

How refunds are paid

Refunds go back to your original payment method within 5 to 10 business days of approval, or of us receiving the product back where we have asked for it. We refund what you actually paid, after any discount code. Shipping charges, and the cost of returning a product to us, are refunded only when the problem was our error.

Contact

Salo (MKA Group LLC), 1151 N Sepulveda Blvd, Manhattan Beach, CA 90266. ken@drsalo.com